Privacy Policy

Returns will not be accepted for items that have been labeled NON-RETURNABLE in the product description.

Any returns must be sent back using the same carrier used to send the original order. See carrier details below.  

If for any reason you are not satisfied with a purchase, the item(s) can be returned for size exchange, store credit or refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging intact.

Clients can choose between three compensation options: 

  • Size exchange

Items can be exchanged only when a different size of the same Product Code is available. 

Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative color or style, we suggest that you return it for a store credit and purchase the new item separately. 

  • Store Credit

Store credit can be used on a future order within 6 months of the return. 

  • Refund

Refunds will be processed as soon as returned items have been checked and accepted. Cash refunds are not available for items purchased on sale. In such cases, returns can be exchanged for store credit. 

For orders paid by credit card, the refunded amount will be available to customers in approximately 5 days. Processing time may vary depending on the credit card company. Orders paid by Paypal will be refunded to the original account. 

Returns From

Carrier

Returns Charge

Greece 

ΕΛΤΑ

10 €

EU Countries

HELLENIC POST

30 €

USA, Canada & Mexico

HELLENIC POST

45 € 

Rest of the World

HELLENIC POST

45 € 

Please note, where returns are free, this policy is limited to one exchange only.

Return Instructions

Making a return or exchange is easy. Just follow these instructions and make sure you send your item(s) back to us within 14 days of receiving your order.

  • Simply sign into My Account and select the order you would like to return.
  • Alternatively, you can email customer service@cocoandsilk.com within 7 working days of receiving your order.
  • You will then receive an email confirming your returns request and information about your compensation options. This email will also include your Returns Authorization Number (RAN) and instructions on how to arrange your return collection.
  • Confirm your chosen compensation method.
  • To return your package to us, fill in the returns form and the courier return voucher enclosed. These must be included in your returned package.
  • Call the courier to arrange pick up and note that items must be returned within 7 days after receiving your RAN.
  • Once we receive and accept your returned package, we will contact you confirming receipt of your return.

Gift Returns

If you received a gift and would like to return it simply follow the above return instructions. Please note that gifts can only be exchanged for items of an equal or higher value. Store credit and refunds do not apply. 

Return Terms and Conditions

Cocoandsilk reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying an order. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

Payment Method

We accept credit card, PayPal, etc, as the payment methods.

1. Credit Card. 
including Visa, MasterCard, JCB, Discover and Diners.

2. PayPal. 
The most convenient payment method in the world.

3. Debit Card. 
including Visa, MasterCard, Visa Electron.